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Update - September 4, 2024
We are happy to report that all essential systems to our operations have been restored following the recent incident. JAS SmartHub is now functioning, so customers are able to track their shipments in real time. The vast majority of customers and vendors are being serviced as usual, and any backlogged requests continue to be worked through by our dedicated team. For any customers still dealing with specific issues, we are working to resolve those as quickly as possible.
While our operations have been restored, we continue to remain vigilant and closely monitor any potential risks. We are continuing to work with cybersecurity experts to finalize our investigation and further enhance the security of our systems.
We are extremely appreciative of the patience and support that our customers and vendors have provided as we have worked to resolve this issue. Given our restoration progress, at this time, we are no longer anticipating posting additional updates on this page. We will continue to work with customers directly to resolve any issues. For any specific questions that you may still have regarding this incident, please reach out to your regular JAS contacts and they will support you.
Update - September 3, 2024
Our central operating systems and all core functions are operating as normal. With most customers and vendors doing business with JAS at the pre-incident level, we are approaching full recovery while staying vigilant, closely monitoring potential risks, and enhancing our security measures to mitigate potential future disruptions. We conducted a global password reset and have taken additional measures to enhance our cybersecurity posture.
Backlogged requests are at a manageable level, and many local-specific functionalities are safely coming back online. Our US Customs data flows are also back online, with a couple of exceptions, which are still undergoing restoration and are not critical to our operations. Customers should reach out to their regular JAS contacts with any specific questions about their shipments.
We remain fully committed to supporting our customers during this period and will continue to provide updates on this page as we have additional information to share.
Update - September 2, 2024
Our central operating systems are working well, and all core functions are operating. We are approaching full recovery, and most of our customers and vendors have resumed doing business with JAS at the pre-incident level across most geographies. We are staying vigilant, closely monitoring potential risks, and implementing additional security measures to mitigate future disruptions.
Any remaining backlogged requests and local-specific functionalities are being tackled and resolved methodically and professionally.
We remain fully committed to supporting our customers during this period and will continue to provide updates on this page as we have additional information to share.
Update - September 1, 2024
We are progressing steadily toward full restoration while remaining vigilant. Our team continues to closely monitor any potential risks and implement additional security measures to mitigate future disruptions.
Our central operations are fully operational, customers are being served, billing and payment systems are operational, and data integration with customers' and vendors' systems has been restored in most cases. Our team continues to work through any remaining backlogged requests, and local-specific functionalities are being tackled and resolved.
We remain fully committed to supporting our customers during this period and will continue to provide updates on this page as we have additional information to share.
Update - August 31, 2024
Our dedicated team has been working tirelessly through the weekend, around the clock, to restore services and provide support to our customers. Our central operations systems have been up and running since yesterday, our team is working through backlogged requests, and more functionalities are being released over the coming days. Our customers and vendors have been communicating safely, continuously, and promptly with JAS via our email system and website, which were never impacted as a result of this incident, and we are also pleased to report that our primary customer facing portal, JAS SmartHub, is safely back online as well.
We are on the path of stability and approaching full recovery. As we continue to work to restore all impacted systems, we will communicate specific workarounds on a case-by-case basis. We are taking a careful and step-by-step approach while closely monitoring any potential risk and implementing additional security measures to mitigate future disruptions.
We remain fully committed to supporting our customers during this period and minimizing disruptions wherever possible. We will continue to provide updates on this page as we have additional information to share.
Update - August 30, 2024
We are pleased to share that we have reached a significant milestone in our system restoration. C1, our central operations system, is back up and running, and the system is ready for use worldwide.
Our dedicated team is working tirelessly as we continue to restore services and provide support to customers while implementing additional security measures to mitigate future disruptions. As we move forward, we are taking a careful, step-by-step approach to ensure a stable recovery. Services will be restored gradually, and some functions may take longer to return to full operation. We remain fully committed to supporting our customers during this period and minimizing disruptions wherever possible. We will continue to provide updates on this page as we have additional information to share.
Update - August 29, 2024
We are making significant progress in our recovery efforts, with our dedicated JAS team members working tirelessly to restore our services and provide support to our customers. While we continue our thorough investigation and cautionary measures, we have a path forward. Our email system and website remain secure, so it is safe to communicate with our team as usual.
We appreciate the tremendous support from our customers and the industry community. We remain committed to transparency and will continue to provide updates on this page as we reach new milestones in our recovery process.
Update - August 28, 2024
Our investigation and necessary actions to recover continue to progress. JAS team members are working around the clock to restore and resume services to our customers and vendors. Although we still do not have a definite time frame, in many countries we have successfully activated contingencies locally to serve urgent needs, and we are happy to report that the majority of our contract logistics business and a few of JAS entities have not been impacted. We remain committed to transparency and will provide further updates on this page as we have additional information to share.
August 27, 2024
JAS is experiencing technical disruptions impacting our ability to operate and provide services to our customers. Upon identification of this issue, we immediately secured our systems and commenced an investigation with assistance from external cybersecurity experts. Based on our investigation to date, we have determined that this cybersecurity incident was the result of ransomware.
At this time, we do not have an estimated time frame for restoration, but we are working around-the-clock to restore access to our systems and provide services to our customers and vendors.
Our investigation is ongoing and in its early stages. We will provide further updates on this page as we have additional information to share.
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Dubai South, the largest urban master development focusing on aviation, logistics, and real estate, has inaugurated the new regional headquarters for JAS Middle East, a global leader in logistics and supply chain solutions.
The inauguration ceremony was attended by HE Edoardo Napoli, Consul General of the Republic of Italy in Dubai, Biagio Bruni, Founder & Chairman of JAS Worldwide, Mohsen Ahmad, CEO of the Logistics District, Dubai South, Erwin Wittemaier, Area VP of JAS Middle East, as well as other senior executives from both entities.
Designed to set new benchmarks in sustainability, efficiency, and technological innovation, the 19,170-square-meter ‘Build-to-Suit’ facility marks a milestone in the company’s regional expansion. This ESG-compliant warehouse is tailored to meet specific logistics needs, reinforcing the company’s commitment to growth and excellence while enhancing its ability to serve the entire Middle East market.
The facility will include racked and bulk storage, three temperature-controlled chambers, and 12 loading bays with dock levellers and roller shutter doors. Standing over 14 metres at its apex, it will adhere to the latest firefighting regulations. The office space will span two floors. Additionally, solar panels will be installed on the roof of the facility to offset utility costs and allow the property to achieve ESG credentials.
In his comments, Mohsen Ahmad, said: "We are pleased to attend the official opening of JAS Middle East’s new headquarters at Dubai South. This new facility will cater to the UAE and the wider Middle East region through best-in-class logistics solutions. We are proud to see the Logistics District flourishing with global industry leaders such as JAS, recognising the strategic advantages we offer to support their growth and expansion. With its cutting-edge design and ESG-compliant infrastructure, this facility enhances Dubai South's role in shaping the future of aviation and logistics in the region."
Biagio Bruni said: “This facility is a testament to our focus on innovation, sustainability, and excellent service. We are proud to strengthen our presence in this dynamic region and look forward to continuing to support our customers with tailored and innovative logistics solutions."
Representing the pinnacle of logistical innovation encapsulated within a premier infrastructure network, Dubai South’s Logistics District offers premier services and operations as well as uninterrupted access to Jebel Ali Port via a bonded logistics corridor. The district comprises multiple zones, which have direct access to the cargo terminals at Al Maktoum International Airport; EZDubai, a fully dedicated e-commerce free zone; and a Contract Logistics Zone.
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As a trusted international freight forwarder, we understand the challenges that come with navigating global trade, especially with the recent announcement of reciprocal tariffs. Now, more than ever, it’s crucial for businesses to stay agile and optimize their supply chains. We are excited to offer you strategic solutions through our Foreign-Trade Zones (FTZs) in the USA and Panama to help mitigate tariff impacts and streamline your logistics.
Take Advantage of Our FTZs in the USA
Our FTZs located across the South, East, and West Coasts of the USA offer unparalleled benefits to help you manage costs, build inventory close to your end-consumer, and remain competitive. Here’s why you should consider utilizing these zones:
Panama as a Key Logistics Hub for the Americas
Additionally, our operations in Panama provide you with access to one of the most important logistics hubs in the Americas. With direct access to the Colon Free Zone and proximity to major shipping routes, Panama offers several advantages for your logistics strategy:
Why This Matters Now
With the new reciprocal tariffs being announced, it’s critical to find ways to lower your exposure to these increasing costs. Both our USA FTZs and Panama operations provide solutions that allow you to store, manage, and distribute goods with significant cost savings, particularly when facing unpredictable tariff changes.
By leveraging our FTZs and Panama’s logistical advantages, you gain flexibility, efficiency, and a competitive edge in today’s rapidly changing global trade environment.
Let’s Talk!
Our team is ready to discuss how our FTZs in the USA and our Panama logistics hub can benefit your business. Don’t wait—take full advantage of these strategic locations and the opportunities they present during these uncertain times.
Contact us today to learn more or schedule a consultation with one of our experts!
At JAS, sustainability is a journey we're deeply committed to, and Earth Month serves as an ideal moment to shine a spotlight on initiatives that embody this commitment. One initiative that continues to drive positive change is JAS ECONTAINER, our innovative ocean freight solution designed to enhance operational efficiency while reducing environmental impact.
JAS ECONTAINER combines the efficiency of headload shipments with eco-friendly practices. This approach has been at the forefront of our efforts for some time now, as highlighted by Vice President, Global Head of LCL, Peter Sinka.
"In our ongoing journey towards sustainability, JAS ECONTAINER stands as a testament to our commitment to environmental responsibility," says Sinka. "By encouraging frequent replenishment and eliminating the pressure to fill containers to capacity, JAS ECONTAINER helps shippers reduce inventory costs, optimize warehouse space, and mitigate supply chain disruptions."
JAS ECONTAINER isn't just about operational efficiency—it's about driving meaningful change in the industry. Sinka emphasizes the product's positive environmental impact, citing its adoption of Marine Biofuel programs through insetting to achieve a net-zero carbon footprint.
"Our goal was to create a product that not only meets modern supply chain challenges but also aligns with our commitment to sustainability," Sinka explains. "By choosing JAS ECONTAINER, shippers not only benefit from cost savings and operational efficiencies but also contribute to a greener, more sustainable future."
Beyond its environmental benefits, JAS ECONTAINER offers a competitive edge in the market. Sinka notes that the product bridges the gap between traditional LCL and FCL offerings, providing cost-effective solutions for shipments ranging from 20 to 50 CBM.
"Traditionally, LCL shipments face competitiveness challenges beyond a certain volume threshold," Sinka observes. "JAS ECONTAINER's pricing methodology ensures cost-effectiveness even for larger shipments, making it a preferred choice for shippers seeking optimal value and sustainability."
As businesses worldwide prioritize sustainability and operational efficiency, JAS ECONTAINER emerges as a catalyst for positive change. Its flat-rate pricing model, strategic consolidation strategies, and eco-friendly initiatives not only drive cost savings but also empower shippers to make environmentally conscious choices.
"In a world where sustainability and efficiency go hand in hand, JAS ECONTAINER offers a compelling solution," Sinka concludes. "We invite businesses to join us in embracing a greener future—one shipment at a time."
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