ALERTS & ​ADVISORIES

Update - September 4, 2024 

We are happy to report that all essential systems to our operations have been restored following the recent incident. JAS SmartHub is now functioning, so customers are able to track their shipments in real time. The vast majority of customers and vendors are being serviced as usual, and any backlogged requests continue to be worked through by our dedicated team. For any customers still dealing with specific issues, we are working to resolve those as quickly as possible.

While our operations have been restored, we continue to remain vigilant and closely monitor any potential risks. We are continuing to work with cybersecurity experts to finalize our investigation and further enhance the security of our systems.  

We are extremely appreciative of the patience and support that our customers and vendors have provided as we have worked to resolve this issue. Given our restoration progress, at this time, we are no longer anticipating posting additional updates on this page. We will continue to work with customers directly to resolve any issues. For any specific questions that you may still have regarding this incident, please reach out to your regular JAS contacts and they will support you.

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Update - September 3, 2024 

Our central operating systems and all core functions are operating as normal. With most customers and vendors doing business with JAS at the pre-incident level, we are approaching full recovery while staying vigilant, closely monitoring potential risks, and enhancing our security measures to mitigate potential future disruptions. We conducted a global password reset and have taken additional measures to enhance our cybersecurity posture.

Backlogged requests are at a manageable level, and many local-specific functionalities are safely coming back online. Our US Customs data flows are also back online, with a couple of exceptions, which are still undergoing restoration and are not critical to our operations. Customers should reach out to their regular JAS contacts with any specific questions about their shipments.

We remain fully committed to supporting our customers during this period and will continue to provide updates on this page as we have additional information to share.

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Update - September 2, 2024 

Our central operating systems are working well, and all core functions are operating. We are approaching full recovery, and most of our customers and vendors have resumed doing business with JAS at the pre-incident level across most geographies. We are staying vigilant, closely monitoring potential risks, and implementing additional security measures to mitigate future disruptions.
 
Any remaining backlogged requests and local-specific functionalities are being tackled and resolved methodically and professionally.
 
We remain fully committed to supporting our customers during this period and will continue to provide updates on this page as we have additional information to share.

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Update - September 1, 2024 

We are progressing steadily toward full restoration while remaining vigilant. Our team continues to closely monitor any potential risks and implement additional security measures to mitigate future disruptions.

Our central operations are fully operational, customers are being served, billing and payment systems are operational, and data integration with customers' and vendors' systems has been restored in most cases. Our team continues to work through any remaining backlogged requests, and local-specific functionalities are being tackled and resolved.

We remain fully committed to supporting our customers during this period and will continue to provide updates on this page as we have additional information to share.

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Update - August 31, 2024

Our dedicated team has been working tirelessly through the weekend, around the clock, to restore services and provide support to our customers. Our central operations systems have been up and running since yesterday, our team is working through backlogged requests, and more functionalities are being released over the coming days. Our customers and vendors have been communicating safely, continuously, and promptly with JAS via our email system and website, which were never impacted as a result of this incident, and we are also pleased to report that our primary customer facing portal, JAS SmartHub, is safely back online as well.  
 
We are on the path of stability and approaching full recovery. As we continue to work to restore all impacted systems, we will communicate specific workarounds on a case-by-case basis. We are taking a careful and step-by-step approach while closely monitoring any potential risk and implementing additional security measures to mitigate future disruptions.
 
We remain fully committed to supporting our customers during this period and minimizing disruptions wherever possible. We will continue to provide updates on this page as we have additional information to share.

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Update - August 30, 2024

We are pleased to share that we have reached a significant milestone in our system restoration. C1, our central operations system, is back up and running, and the system is ready for use worldwide.

Our dedicated team is working tirelessly as we continue to restore services and provide support to customers while implementing additional security measures to mitigate future disruptions. As we move forward, we are taking a careful, step-by-step approach to ensure a stable recovery. Services will be restored gradually, and some functions may take longer to return to full operation. We remain fully committed to supporting our customers during this period and minimizing disruptions wherever possible. We will continue to provide updates on this page as we have additional information to share.

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Update - August 29, 2024‍

We are making significant progress in our recovery efforts, with our dedicated JAS team members working tirelessly to restore our services and provide support to our customers. While we continue our thorough investigation and cautionary measures, we have a path forward. Our email system and website remain secure, so it is safe to communicate with our team as usual.

We appreciate the tremendous support from our customers and the industry community. We remain committed to transparency and will continue to provide updates on this page as we reach new milestones in our recovery process.

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Update - August 28, 2024‍

Our investigation and necessary actions to recover continue to progress. JAS team members are working around the clock to restore and resume services to our customers and vendors. Although we still do not have a definite time frame, in many countries we have successfully activated contingencies locally to serve urgent needs, and we are happy to report that the majority of our contract logistics business and a few of JAS entities have not been impacted. We remain committed to transparency and will provide further updates on this page as we have additional information to share.

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August 27, 2024

JAS is experiencing technical disruptions impacting our ability to operate and provide services to our customers. Upon identification of this issue, we immediately secured our systems and commenced an investigation with assistance from external cybersecurity experts. Based on our investigation to date, we have determined that this cybersecurity incident was the result of ransomware.

At this time, we do not have an estimated time frame for restoration, but we are working around-the-clock to restore access to our systems and provide services to our customers and vendors.

Our investigation is ongoing and in its early stages. We will provide further updates on this page as we have additional information to share.